Privacy Policy
How High (“we,” “us,” or “our”) operates two cannabis dispensary locations in Koh Samui, Thailand, and the website howhighhub.com. This Privacy Policy explains how we collect, use, and protect your personal information.
Last updated: April 14, 2026
Information We Collect
We collect information you provide directly when you:
- Place an order via WhatsApp or our website
- Contact us through phone, email, or social media
- Visit our physical stores
- Subscribe to our newsletter
This may include your name, phone number, delivery address, and order preferences. We do not collect or store payment card details directly. Payments are processed through third-party payment providers.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchases
- Improve our products and services
- Send promotional messages (only with your consent)
- Comply with Thai legal requirements
WhatsApp Communication
When you contact us via WhatsApp, your phone number and message history are stored to provide customer service and process orders. We use WhatsApp Business features to manage communications. Your WhatsApp data is also subject to WhatsApp’s own privacy policy.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your age verification consent
- Analyze website traffic and usage patterns
- Improve website performance
You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.
Data Sharing
We do not sell your personal information. We may share your data with:
- Delivery partners (name and address only, for order fulfillment)
- Payment processors (for transaction processing)
- Thai authorities (when required by law)
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by Thai law. You can request deletion of your data at any time by contacting us.
Your Rights
Under Thailand’s Personal Data Protection Act (PDPA), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- File a complaint with the Personal Data Protection Committee
Age Verification
Our products are intended for adults aged 20 and over, in compliance with Thai cannabis regulations. We verify age at the point of sale in our physical stores and through our website’s age gate.
Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Phone: +66 82 849 0620
- Email: contact@howhighhub.com
- In person at either of our Koh Samui locations